FAQs

Appointments are scheduled on the agreed time slots by the customer. You can call or submit the contact form to get in touch with us, or call us on 7378484801.

Tokiso Company repairs most major brand AC, Fridge/Refrigerators, Freezers, Water Cooler, Washing Machines, Ovens, Grillers as well as Water Purifiers.

Yes, we offer our services every day from 10:30am to 12:00am. Call for details.

Yes, we do. Our parts department stocks over 10,000 parts to ensure job completion. Please call 7378484818 for any requirements.

It depends. If the part is a special factory order, typically those parts cannot be returned. So the customer will need to pre-pay for the parts and delivery charge.

During the initial phone contact, we gather all the information in order to obtain the parts necessary for the repairs. If there is a need to order a part, only one-time visiting charges will be applied along with subsequent cost of the parts and their installation.

Yes you can. Click here (here to be redirected to the contact us page) and fill out the form, and a member of the office staff will get in touch with you to schedule a date and time convenient to you.

Yes. All repairs come with a 90 days part warranty. Some specific parts also come with 6 months or 1 year warranty. For more details about the same, get in touch with us!

No, we aren’t directly involved with buying/selling, but we have our associated partner entity for buying, selling or trading appliances.

Check the power supply, and make sure that the electric supply to the oven/Microwave is properly working.

If the power supply is working then check for the display unit. If the display unit is not working then there might be an issue in the power unit of the oven/microwave. For more information call us.

Some model refrigerators have part of the condenser coils foamed into the walls of the cabinet.

If the refrigerator or freezer has a forced air condenser under the unit and the coils are not cleaned, the sides of the refrigerator will be warm.

Also, if the ambient temperature of the unit is warmer than normal, this could cause the side walls of the unit to be warmer than normal.

In most cases you will need to clean out the coils under the refrigerator. If the problem persists, call for service immediately or major damage may occur.

On some top mount freezer refrigerators, the problem can typically be a clogged defrost drain funnel or defrost tube. Clean the defrost tube regularly to avoid such issues. If the problem persists, call for service immediately or major damage may occur.

The condenser coils for the refrigerator/freezer must be cleaned every six months or as needed.

If the condenser coils are not cleaned as recommended by the manufacturer, not only will the temperatures start warming up, the life of the compressor will be reduced - resulting in an expensive repair.

Due to the nature of how a fridge is designed, the entire system relies on its cooling system and cannot be easily diagnosed without a technician looking at the unit. Call Tokiso Company to schedule service.

This condition is usually caused by either kinked vent tubing, a restriction in the vent or too long of venting material from the area of where the dryer is located to the vent outside of the house. If the venting material is too long, the venting material should be shortened as much as possible. If the venting material appears to be short enough, you may have a restriction in the vent or the distance from the dryer vent to the outside is too long of a run. A quick way to test the vent airflow is to turn on the dryer without any clothes in the dryer. The amount of airflow should be equal to the amount of air exhausting from the dryer without the vent attached.

If the problem persists, call us immediately to set up a service call.

You can buy a washing machine cleaner which will remove most odors. If the problem persists, we can disassemble the pump and hose and give it a thorough cleaning which may help.

After checking to make sure the washer is level, sorting your clothes may be the issue. Sometimes sorting the clothes not only by color but also by the wet weight will eliminate most off balance conditions.

If the washer is level and all four feet are sitting on the floor, the issue could be a loading or sorting problem. If you sort your clothes by wet weight, it could be that your floor may be weak.

Check whether the drain pipe is cleaned properly and is not choked by some garbage. Clean the drain pipe regularly.